MAKE YOUR COMPLAINT
MAKE YOUR SUGGESTION
TAKE QUESTIONS
Search Icon

ABOUT THE CHANNEL

The Report Channel is a way of expanding our commitment to transparency and ethics. This independent, confidential and impartial tool is available for the external and internal public of Instituto Eldorado.

It is forbidden to punish or retaliate, in any way, of the whistleblower or employee who has provided information in good faith to the Whistleblower Channel.

You are in a secure and confidential system, hosted outside the Instituto Eldorado environment, and administered by Contato Seguro.

HOW THE ETHICS CHANNEL WORKS

Via own number with live service or internet or applications, we guarantee anonymity and any record will suffer retaliation. The ombudsmen are available 24 hours a day, 7 days a week, 365 days a year, and calls are always free, from anywhere in the world.

Explanation of the flow of a record in the Contato Seguro channel. Anonymous Whistleblower reports through: phone with Psychologists, available 24 hours a day; form by the Site; App. The record is received by Contato Seguro specialists and then released to the Responsible Committee. Explanation of the flow of a record in the Contato Seguro channel. Anonymous Whistleblower reports through: phone with Psychologists, available 24 hours a day; form by the Site; App. The record is received by Contato Seguro specialists and then released to the Responsible Committee.

Don't worry: the computer's IP is not shared, nor any way of tracing the calls. Our tool is external and, thus, anonymity and confidentiality will always be guaranteed, confirming or not the complaints done.