When you identify or suspect any irregularity in any Fadel Group company, YOU must call the Whistleblower Channel!
HOW TO ACTIVATE THE
WHISTLEBLOWING CHANNEL?
WHO CAN REPORT
A COMPLAINT?
Employees, suppliers, service providers, customers and other interested parties
WHO WILL ANSWER THE
CALLS OR MY REPORT?
Trained professionals from an independent company called Contato Seguro. This third party provides an anonymous communication channel that works 24 hours x 365 days a year. Secrecy guaranteed! Click here and get to know CONTATO SEGURO
See, in detail, how the Complaint Channel works:
1
CONTATO SEGURO provides communication channels;
Through the phone number 0800 726 7111, through the website www.contatoseguro.com.br/fadel.
2
YOU report the complaint;
The call is free of charge! Landline or cell phones! The channel works 24 hours, every day!
3
YOU receive a protocol number to accompany your report.
4
CONTATO SEGURO receives the complaint, analyzes, reviews, classifies and reports to Fadel;
5
Fadel analyses, investigates and reports actions on the Web Site;
6
YOU continue to follow the process through the generated protocol number;
7
Fadel completes the process on the website;
8
CONTATO SEGURO makes information available to YOU through the Website and the 0800 number;
9
YOU will receive feedback through the website or you can contact 0800. So write down and save your protocol number!