Frequently asked questions
What is Parker?

Parker is the reporting channel of Nubank, a secure and 100% confidential platform for reporting violations or potential violations of the Nubank Code of Conduct or the laws and regulations applicable to Nubank.

Who can use the Parker?

Anyone, whether a Nubank employee or not, may use Parker to report any violation or potential violation of the Nubank Code of Conduct or the laws and regulations applicable to Nubank.

What kind of report can be made at Parker?

Parker receives reports of violations or potential violations of the Nubank Code of Conduct or the laws and regulations applicable to Nubank. When making your report on Parker's website, you will find a list of the types of incidents that can be reported.

Can I use Parker to make a complaint, report an issue or give feedback on Nubank products and services?

Parker is a platform intended solely for reporting violations or potential violations of the Nubank Code of Conduct or laws and regulations applicable to Nubank.

Complaints, problem reports or feedback should be sent through the appropriate channels such as Customer Service or Ombudsman.

What happens when I make a report?

Your report is received by our partner company that makes the initial screening of the case, in order to eliminate possibilities of conflict of interest with the investigation team. That is, if you report a case involving a Nubank employee who has access to Parker, that person will be excluded from the access list to your report, as well as the entire hierarchical line below it.

As soon as the initial print run is made, our partner company includes the report at Parker, and the investigation team begins to deal with the case. The responsibility for this treatment may vary according to the nature and complexity of the report.

Can I make an anonymous tip?

Yes, you can make an anonymous report.

In cases of report without identification, it is recommended to include as much information as possible so that the team can carry out the investigation. In addition, it is important to keep the protocol number of your report, as it is through it that the investigation team can contact you, in addition to being the key for you to access the updates of the case.

If I make a report, will my identity be preserved?

Yes. The identity of the reporting person will always be preserved, even if the complaint has not been anonymous, provided it is made in good faith.

The platform provides an 0800 phone and an online form. What's the difference? Can I use any of them?

You can use any of them. The difference is that by phone - if the call happens during the time indicated on Parker's website - you can talk to an analyst from our partner company.

The available phones are:

I made a report. How soon will I have an answer?

As soon as the team receives your report, you will receive an email at the email address you registered at the time of the report or, if your report is anonymous, you will find the information using the report protocol. Once the investigation is complete, you will receive a new message.

Regarding the deadline, there is no exact deadline for the conclusion of the investigations, considering that each analysis has different peculiarities and limitations, which may impact the deadline.

I made an anonymous report. How do I track the progress?

At the end of your report you will receive a protocol number. Keep this number. When you want to update yourself on the progress of the investigation of your report, go to the Parker website, click on the "Follow up report" button and enter your protocol number.

I made a report, but the concluding message is very vague. Can I ask for more information about the investigation?

No. The development and results of investigations are confidential, thus protecting all parties involved.