Shopee - Frequently asked questions

Why does our company need an Ethics Channel?

In addition to current laws, we have a set of standards that are listed in our Code of Ethics and Business Conduct:

• A guide that determines the behaviors that must be followed by our employees, suppliers, and business partners.

Nevertheless, some malicious attitudes can happen, putting not only the company at risk, but also you and other colleagues.

• That's why the Ethics Channel exists! To protect everyone.

Through it, you can report, 100% anonymously, irregularities that do not comply with our values and the laws, helping us maintain a safe and healthy work environment.

How does it work? The Channel is outsourced, managed by Contato Seguro, an independent and impartial company.

If you identify or are aware of any irregularities:

• Access contatoseguro.com.br/shopeebr
• Or call 0800 517 1000 toll free and report an issue.
• The tool is available 24h/7 days a week.
• The service is provided by specialized psychologists, who receive the report and send the information for analysis, investigation, and resolution.

Will my identity be protected?

Yes! The process for receiving the report is conducted entirely by Contato Seguro, a totally exempt organization, with no type of connection with the company.

• Your identity will not be revealed under any circumstances.
• Anonymity and confidentiality of information are guaranteed.
• You will be 100% protected against any retaliation.
• Your telephone number or your computer's IP will not be identified.

What types of cases can I report through the channel?

You can and must report any attitude that is inconsistent with the laws or with our Code of Ethics and Business Conduct. Check out the examples:

• Fraud
• Waste of resources
• Disclosure of confidential matters
• Discrimination and bullying
• Workplace or sexual harassment
• Abuse of power
• Aggression
• Among other issues

Do I need evidence?

No. Based on your report, Contato Seguro will forward the information to an Ethics Committee, which will initiate the investigation and deal with the report appropriately. Measures will be taken only after the irregularity is verified.

• If you have any evidence, the system allows you to attach any type of file (such as photos, videos, audios, etc.).
• If you report an issue by phone, the specialist will explain how to send the evidence.

What benefits does the channel provide?

The Channel helps us to establish and keep the company safer and free from irregularities, preventing and combating attitudes that could harm us all.

This will result is an increasingly healthy, welcoming, transparent, ethical work environment with more opportunities.

Who receives the reports over the phone?

Contato Seguro has a team of psychologists, ready to welcome you. These professionals have no relationship with us, and the process for receiving the report is 100% confidential.

• You are not at any risk of having your voice or situation identified, revealed, or leaked by anyone.
• Under no circumstances will our company or the committee responsible for the investigation know who made the anonymous report through the Channel.

How can I track my report?

When reporting an issue, a protocol will be generated. To track the progress, follow the steps below:

1. Access the site contatoseguro.com.br/shopeebr
2. Select the option “Check Response”.
3. Enter the number.

If the report was made over the phone, the specialist will inform the protocol! Write down the number so you can follow the progress later.

• The committee may request additional information about the report, through messages that can only be accessed through the protocol.