Our company has a Code of Conduct in order to express its principles and values. In addition to current laws, the document serves as a guide for the attitudes and behavior of all our employees, third parties and business partners.

The Whistleblower Channel is managed by an independent and completely impartial company called Contato Seguro. When identifying or suspecting any irregularity, you can make a report by accessing the website https://contatoseguro.com.br/en/unicasa or by calling 0800 515 2204.

The channel works 24 hours a day and your reports are received by experts from Contato Seguro who are responsible for forwarding them for analysis, investigation and resolution.

When you file a report, you receive a protocol number, through which you can track the progress and resolution of your report.

No. The contact is made through an independent company, totally exempt and with specialized service to obtain the maximum information about the case without compromising your anonymity. Under no circumstances will your phone number or your computer's IP be shared.

You can and should report any behavior that you perceive to be an inconsistent attitude towards what is expected of employees, third parties and business partners. All situations that are not in accordance with the law or with the ethical principles and values ​​of our company must also be reported.

Here are some examples: fraud, waste of resources, disclosure of confidential matters, discrimination, moral coercion, sexual harassment, abuse of power, aggression, etc. In addition, you can also use the channel to suggest improvements that you consider relevant for the development of our company.

No. After Contato Seguro receives a report, the case is forwarded to an Internal Committee, which will start the analysis, seeking all the information necessary to give the correct referral to the complaint. Action will only be taken in cases where incorrect conduct is found.

In case you have any proof, the Contato Seguro system allows you to attach any type of file, photo, video, audio, etc. Even if you make the report over the phone, the agent will explain to you how to attach your evidence.

With the support of the Whistleblower Channel, our company promotes a culture of transparency, ethics and integrity. In addition, the channel inhibits conduct that is contrary to the company's principles and values ​​and, as a result, we maintain a better work environment, free from irregularities.

Contato Seguro has its own team of highly qualified professionals to receive your reports. These people have no relationship with our company and are completely exempt from the content that will be reported.

You do not run any risk of having your voice or situation identified, revealed or even leaked by anyone. Your IP is fully protected and, under no circumstances, will the committee responsible for investigating your complaint be able to find out who made any anonymous report through the Contato Seguro system.

When you file a report, you will receive a protocol number that you can use to track the progress of your report. To do so, you must access the website https://contatoseguro.com.br/en/unicasa/acompanhar_resposta/ and choose the CONSULT ANSWER.

If you make a complaint over the phone, the ombudsman will inform you of the protocol number. We recommend that you write it down and periodically follow up to check the progress of your report.

Eventually, the committee may request more information from you through messages that can only be accessed with this protocol and your contribution will be extremely important. Stay tuned and keep helping our company.