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ABOUT THE CHANNEL

The channel is a way to enhance our commitment to transparency and ethics. This independent, confidential, and impartial tool is available to both external and internal audiences of Neogrid.

You are in a secure and confidential environment, hosted outside the Neogrid system, and managed by Contato Seguro.

HOW THE REPORTING CHANNEL WORKS

Reports of complaints, suggestions, and inquiries can be made through a telephone call (0800), website, or application. Our listeners are available 24 hours a day, 7 days a week, 365 days a year. Calls are always toll-free from anywhere in the country. It is not necessary to identify yourself, and anonymity is guaranteed.

Explanation of the flow of a record in the Contato Seguro channel. Anonymous Whistleblower reports through: phone with Psychologists, available 24 hours a day; form by the Site; App. The record is received by Contato Seguro specialists and then released to the Responsible Committee. Explanation of the flow of a record in the Contato Seguro channel. Anonymous Whistleblower reports through: phone with Psychologists, available 24 hours a day; form by the Site; App. The record is received by Contato Seguro specialists and then released to the Responsible Committee.

Rest assured: we do not share computer IPs or track the origin phones of the calls made. We are an independent company, and for this reason, we ensure the secrecy and confidentiality of the reports we receive.