Romi Whistleblower Channel is a totally secure and confidential tool
Your information will be received and processed by Contato Seguro, an external, independent company specialized in Whistleblower Channels
By accepting the terms on this page, you will be redirected to the form to make the Complaint.
Two things you need to know:- You can make your complaint anonymously, that is, without having to identify yourself;
- To follow the progress of your complaint, note and keep the protocol number that will be generated. It will not be possible to generate a new number if it is lost.
ATTENTION! The Complaint Channel MUST NOT be used for questions, complaints, suggestions, or criticisms related to the products and services provided, as well as related to relations with investors or other institutions. In these cases, you should contact the Ombudsman through the Ombudsman's website.
For your complaint to be successfully concluded, it is important to provide as much information as possible, including any evidence you can gather. This way, it will be possible to validate the data of your report and take the necessary measures.
Your report may be closed without a conclusive response if it does not comply with the duties of:
- Expose the facts according to the truth;
- Act with loyalty, kindness, and good faith;
- Do not act impulsively;
- Present the information that was requested from you to clarify the facts.