Report - Intro
The Shopee whistleblowing channel is a completely secure and confidential tool
Anyone can report irregularities such as bullying, harassment, fraud, theft, and discrimination.
The complainant's information will be received and processed by Contato Seguro, an external, independent company specialized in whistleblowing channels.
Two things you need to know:- You can make your complaint anonymously, without needing to identify yourself;
- To follow up on your complaint, you will receive a protocol number. Please write down and keep your protocol number for reference, as this is the only way to track your report, okay?
To successfully complete your complaint, it is important that you provide as much information as possible, including any evidence you can gather. This will allow us to validate the data in your report and take the necessary measures.
Your report may be closed without a conclusive response if it does not meet the following obligations:
- Expose the facts according to the truth;
- Act with loyalty, kindness and good faith;
- Do not act impulsively;
- Present the information requested to clarify the facts.
Contact
Customer Service
Customer Service
Need to talk to Shopee? Click on the button and access the service channels.
Talk to Customer Service