Tim Brasil Reporting Channel is a totally secure and confidential tool
The complainant's information will be received and processed by Contato Seguro, an external, independent company specialized in whistleblowing channels.
When you accept the terms set out on this page, you will be redirected to the form corresponding to the action you wish to carry out through the Channel — make a report, ask a question or make a suggestion.
Two things you need to know:- You can make your complaint anonymously, without needing to identify yourself;
- To follow up on your complaint, you will receive a protocol number. Please write down and keep your protocol number for reference, as this is the only way to track your report, okay?
If your report is about: complaints, suggestions, compliments, or requests for information that involve Tim Brasil, but that are not related to its employees, contact Customer Service. Talk to Customer Service
To successfully complete your complaint, it is important that you provide as much information as possible, including any evidence you can gather. This will allow us to validate the data in your report and take the necessary measures.
Your report may be closed without a conclusive response if it does not meet the following obligations:
- Expose the facts according to the truth;
- Proceed with loyalty, kindness and good faith;
- Don't act impulsively;
- Provide the information requested to clarify the facts.
the CSC
Need to talk to TIM? Click on the button and access the service channels.
Talk to the CSC