The Ethics Channel is part of Vibra Energia's integrity program and is operated by Contato Seguro, an independent and specialized company. This channel is exclusively intended for registering complaints by Vibra Energia's internal and external stakeholders. If you are dissatisfied with any service or product, we point out that the Ethics Channel is not the appropriate means for registering complaints.

Complaint is the report of violation of the internal or external norm to Vibra Energia attributed to a member of the workforce in the conduct of their work activities. The complaint may exclusively cover external agents, provided that it is directly related to Vibra Energia's business activities and may cause direct harm. The Ethics Channel must be used to register complaints of irregularities related to fraud and corruption, including harmful acts to the national or foreign public administration, and violations of safety, environment and health and information security standards

When registering your complaint, it is very important that you present all the information you have about what happened, highlighting, if possible, the place, date, time and people involved. If the complaint refers to violence at work, it is very important that you identify yourself when registering it, as well as that you authorize its investigation.

All complaints are registered through the systems of Contato Seguro. After initial registration and screening, Contato Seguro sends the case to Vibra Energia's Integrity Board, which is responsible for its verification. Once the investigation is completed, a conclusive answer will be posted on the Ethics Channel and, if the irregularity is confirmed, Vibra Energia will adopt the necessary measures in line with our Code of Ethical Conduct.

Yes. Anonymity is one of the principles of our Ethics Channel. The registration of the complaint, either through the electronic form or by telephone, is done directly with Contato Seguro. If the complaint is identified, Vibra Energia's Integrity Board will not identify the complainant during the investigation.

Vibra Energia encourages its employees, partners, suppliers, customers and other stakeholders to register any irregularities they become aware of in the Ethics Channel. Our Code of Ethical Conduct expressly rejects retaliation for using the Ethics Channel in good faith. In addition, retaliation gives rise to the filing of a complaint against the person who committed it.

At the end of registration, you will receive a password to check the progress of the complaint on the website. It is very important that you keep this password and, if you have more information about what happened, register it in the complaint made.