Why does our company need a Whistleblower Channel?
In addition to current laws, we have a set of rules that are present in our Code of Ethics and Conduct:
• A guide that determines the behaviors that must be followed by our employees, suppliers, and business partners.
Even so, some malicious actions can happen, endangering not only the company, but also you and other colleagues.
• That's why the Whistleblower Channel exists! To protect everyone.
Through it, you can report, in a 100% anonymous way, the irregularities that are not consistent with our values and laws, helping us to maintain a work environment that is always safe and healthy.
How does it work?
The Channel is outsourced, managed by Contato Seguro, an independent and impartial company.
If you identify or learn about any irregularity:
• Visit contatoseguro.com.br/en/hotmart
• Or call toll-free and make your report
• The tool is available 24/7
• The service is provided by psychologists-listeners, who receive the report and send the information for analysis, investigation, and resolution
Will my identity be protected?
Yes! All receiving of the report is carried out by Contato Seguro, an entirely exempt organization with no relationship with the company.
• Your identity will not be revealed under any circumstances
• The anonymity and confidentiality of the information are guaranteed
• You will be 100% protected against any retaliation
• Your phone number or your computer's IP will not be identified
What kind of cases can I report through the Channel?
You can and should report any attitude that is not consistent with the laws or with our Code of Ethics and Conduct. Check out the examples:
• Frauds
• Waste of resources
• Disclosure of confidential matters
• Discrimination
• Moral or sexual harassment
• Abuse of power
• Aggression
• Among other things.
Do I need proof?
No. Based on your report, Contato Seguro will forward the information to an Ethics Committee, which will initiate the investigation and will deal with the report correctly. Action will be taken only after the irregularity has been found.
• If you have any proof, the system allows you to attach any type of file (such as photos, videos, audios, etc.)
• If it is over the phone, the specialist will explain how to send the evidence
What are the benefits of the Channel?
The Channel helps us to create and maintain the safest company free from irregularities, preventing and fighting attitudes that could harm us all.
This results in an increasingly healthy, welcoming, transparent, ethical work environment with more opportunities.
Who receives the reports over the phone?
Contato Seguro has a team of psychologists, ready to support you. These professionals have no relationship with us, and the report is received in a 100% confidential way.
• You're not at risk of having your voice or situation identified, revealed, or leaked by anyone
• Under no circumstances will our company or the committee responsible for the investigation be able to find out who made any anonymous report through the Channel
How do I track my report?
When making a report, a protocol will be generated. To track the progress, follow the steps below:
1. Visit contatoseguro.com.br/en/hotmart
2. Scroll to the “Track Report” section
3. Enter your protocol number
4. Click the arrow to go forward
If the report was made over the phone, the specialist will inform you the protocol number! Write down the number, so you can track later.
• The committee may request more information about the report, through messages that can only be accessed through the protocol number.