Welcome to our
Ethics Channel

Our company has a Code of Ethics with the purpose of expressing its principles and values. In addition to the laws in force, the document serves as a guide for attitudes and behaviors of all our employees, third parties, and business partners.

However, an ill-intentioned person can put other colleagues and the company at risk. For this reason, we have provide an Ethics Channel, through which you can report facts that go against the laws or our Code of Ethics.

The Ethics Channel is managed by an independent and totally impartial company called Contato Seguro.

When you identify or suspect any irregularity, you can make a report by accessing the website contatoseguro.com.br/fueltech or by phone 1 (800) 941-4921. Toll free.

The channel works 24 hours a day and your reports are received by specialists at Contato Seguro, responsible for forwarding them for analysis, investigation and resolution.

When you make a report, you receive a protocol number to track the progress and resolution of your complaint or suggestion.

No! Your contact to the channel is made through an independent company, fully unbiased and with specialized attendance to obtain the maximum of information about the case, without posing risk to your anonymity.

Under no circumstances your telephone number or the IP of your computer will be identified.

You can and should report any behavior that you perceive to be an inconsistent attitude towards what is expected from employees, third parties, and business partners.

All situations that are not in accordance with the laws or with the ethical principles and values of our company should also be reported.

Here are some examples of irregularities: fraud, waste of resources, disclosure of confidential matters, discrimination, moral coercion, sexual harassment, abuse of power, aggression, etc. Furthermore, you can also use the channel to suggest improvements that you consider relevant for the development of our company.

No. After Contato Seguro receives a report, the case is forwarded to an Internal Committee, which will begin the analysis, seeking all necessary information to give the correct forwarding of the complaint. Measures will only be taken in cases where misconduct is found.

If you have any proof, Contato Seguro system allows you to attach any type of file, photo, video, audio, etc. Even if you make the complaint by phone, the operator will explain how to attach your evidence.

Supported by Ethics Channel, our company promotes a culture of transparency, ethics and integrity. In addition, the channel inhibits conduct contrary to the company's principles and values and, as a result, we maintain a better working environment, free of irregularities.

Contato Seguro has its own team of highly qualified professionals to receive your reports.

These people have no relationship with our company and are fully unbiased concerning to the content that are reported.

You run no risk of having your voice or situation identified, disclosed or even leaked by anyone.

Your IP is fully protected and, under no circumstances, our company or the committee responsible for verification will be able to find out who made any anonymous report through Contato Seguro system.

When you make a complaint, you will receive a record number that can be used to track the progress of your complaint.

To do so, you must access the contatoseguro.com.br website and choose the option CONSULT ANSWER.

If you make a complaint by phone, the ombudsman will also inform you of your record number. We recommend that you write it down and follow up periodically to check the progress of your report.

Eventually, the committee may request more information through messages that can be accessed only with the record number. Know that your contribution is extremely important. So, stay tuned and keep helping our company!