Contato Seguro's (Safe Contact) ombuds office is responsible for hearing denunciations and suggestions and can be called on by an organization's internal and external publics.

The ombuds office is always impartial and acts in such a way as to guarantee the safety, confidentiality and anonymity of the employees that seek it out.

All of the ombudspeople at Contato Seguro (Safe Contact) have formal educations in psychology and are specially trained to do their job, stimulating the speaker to report all the facts they know in as great a detail as possible, retaining relevant information.

The ombudspeople are available 24 hours a day, 7 days a week, 365 days a year and the calls are always free nationwide.