Is the Ethics Line really anonymous?
Yes. To ensure the safety and confidentiality of the Ethics Line, Blau has hired a specialized company for this type of service, which will handle the receipt of reports.
When making a report, is there any possibility of tracing through the phone or website/app? Will I be identified?
No. In any of the 3 options available to submit a report, the whistleblower will not be identified. There will be no tracking of received calls or identification of website access.
When should I use the Ethics Line?
Whenever questions or concerns arise related to your work environment and violations of the Code of Ethics and Conduct, you can talk to your immediate manager or, if you prefer, report the facts to the Compliance department through the Ethics Line.
Do I need to identify myself when making a report?
No. Identification is not mandatory. If you choose to identify yourself, we guarantee discretion, confidentiality, and confidentiality during the analysis of the reported facts.
Do I need to have evidence to make a report?
No. But it is necessary to make the report as detailed as possible. Mention in your report all the people involved in the situation, the location, the day, and the time of the incident. Always try to be very specific. If you have any documents, we suggest that you submit your report through the website, as it will be possible to attach documents that may assist in the analysis.
Who receives the reports by phone?
The Secure Contact has a team of psychologists ready to support you. These professionals have no relationship with us, and the receipt of the report is done in a 100% confidential manner.
• You do not run any risk of having your voice or situation identified, revealed, or leaked by anyone.
• Under no circumstances will our company or the committee responsible for the investigation know who made the anonymous report through the channel.
How can I track my report?
When making a report, a protocol number will be generated. To track progress, follow the steps:
1. Visit contatoseguro.com.br/en/blau
2. Scroll to the “Track Report” section
3. Enter your protocol number
4. Click the arrow to go forward
If the report was made by phone, the specialist will provide the protocol! Write down the number to be able to track it later.
• It is possible that the committee may request more information about the report through messages that can only be accessed through the protocol.
Who is my report intended for?
To the Audit and Ethics Committee, and they will be treated confidentially. The employee using the channel will not suffer any harm or reprisal.