Website
Make reports, edit and track information about your reports with a guarantee of anonymity all in one place.
We want to hear
what you have to say!
-
The Ombudsman Channel was created to receive reports
of suggestions, compliments, complaints, and inquiries. -
You can also edit your reports by adding evidence and other information.
Why does the Ombudsman
Channel exist?
Channel exist?
To receive statements, which can be anonymous, about our customer service, products, services, internal processes, or other issues.
Make a report
App
Download the Contato Seguro app on your mobile phone and have all the functionalities of the website at your fingertips.
What can
you report here?
you report here?
- Suggestions: ideas and proposals for the improvement of processes and services;
- Compliments: recognition or satisfaction about the service offered or customer service received;
- Complaints about potential mishaps related to ROMI;
- Among other cases.