In addition to current laws, we have a set of rules that are present in our Code of Conduct:

• This document determines the behaviors that must be followed by our employees, suppliers and business partners.

Even so, some malicious attitudes can happen, putting not only the company at risk, but also you and other colleagues.


• That's why the Ethics Channel exists! To protect everyone.

Through it, you can make identified or anonymous reports about irregularities that are not consistent with our values ​​and the laws, helping us to maintain an ethical, safe and healthy work environment.

Our channel is outsourced, managed by Contacto Seguro, an independent and impartial company.

If you identify, know or suspect any wrongdoing:


• Call toll free 0800 601 6899 and make your report.

• The service is provided by specialized psychologists, who receive the report and forward it for analysis, investigation and resolution.

• Or visit contatoseguro.com.br/en/grupohtb

• We are available 24h / 7 days a week.

Yes! All receipt of the complaint is carried out by Contacto Seguro, a totally exempt organization, with no type of connection with the company.

• Your identity will not be revealed under any circumstances.
• Anonymity and confidentiality of information are guaranteed.
• You will be 100% protected against any retaliation.
• Your telephone number or your computer's IP will not be identified.

You can and must denounce any attitude that is inconsistent with the law, with our Code of Conduct or other internal rules of the company. Check out the examples:

• Corruption
• Frauds
• Waste or misuse of resources
• Disclosure of confidential matters
• Discrimination
• Moral or sexual harassment
• Abuse of power
• Physical or verbal aggression
• Among others

No. Based on your report, Contacto Seguro will forward the information to the Compliance area, which will initiate the investigation and, together with the Ethics Committee, will handle the complaint correctly. Measures will be taken only after the irregularity is verified.

• If you have any evidence, the system allows you to attach any type of file (such as photos, videos, audios, etc.).
• If via telephone, the specialist will explain how to send the evidence.

The Ethics Channel helps us to keep the company safer and free of irregularities, preventing and combating attitudes that can harm us all.

The result of this is an increasingly healthy, welcoming, transparent, ethical work environment with more opportunities.

Contacto Seguro has a team of psychologists, ready to welcome you. These professionals have no relationship with us, and the receipt of the complaint is 100% confidential.

• You do not run any risk of having your voice or situation identified, revealed or leaked by anyone.

• Under no circumstances will our company or the committee responsible for the investigation know who made the anonymous report through the Channel.

Contacto Seguro has a team of psychologists, ready to welcome you. These professionals have no relationship with us, and the receipt of the complaint is 100% confidential.

1 You do not run any risk of having your voice or situation identified, revealed or leaked by anyone.

2 Under no circumstances will our company or the committee responsible for the investigation know who made the anonymous report through the Channel.

When making a complaint, a protocol will be generated. To follow the progress, follow the step by step:

1 Visit the site contatoseguro.com.br/en/grupohtb
2 Scroll to the “Track Your Report” section. Enter your protocol number.
3 Click the arrow to move forward.

If the complaint was made over the phone, the specialist will inform the protocol! Write down the number so you can follow up later.

It is possible that our Compliance area requests more information about the report, through messages that can only be accessed through the protocol.