Yup. Otherwise, the company will not be able to collect information about the case in question.

The importance of the information is related to the nature of the report and the resolution of the problem.

The more information that is available about the reported issue, the greater the chance that the situation will be correctly identified, investigated and resolved. However, it is you who decides what information you want to share. No information or data is obtained unless you agree to provide it and feel free to share it.

Only two groups of people will have access to the information provided in your report: Talk to Secure employees and specific Beontag employees.

Contato Seguro is responsible for receiving the reported information, preparing a report and sending it to certain Beontag employees, always aware of the possible involvement of any employee in the reported event, in which case that person will not receive the report.

Contato Seguro employees who have access to information are limited to what is strictly necessary for the flow of information and all are committed to data confidentiality, including through contractual obligations. The same procedure must be adopted by Beontag.

You, as a user, are guaranteed respect for three fundamental rights: freedom, privacy and the free development of your personality.

As a result of these three fundamental rights, and in compliance with the provisions of art. 18 of Law 13.709/2018 - General Data Protection Law, the user is also guaranteed:

• I. confirmation of the existence of the treatment;
• II. Access to data;
• III. third-party correction of incomplete, inaccurate or out-of-date data;
• IV. anonymization, blocking or deletion of unnecessary, excessive or processed data not in accordance with the provisions of this Law;
• V. portability of data to another provider of services or products, upon express request, under the terms of the regulation of the national authority, observing commercial and industrial secrets;
• VI. The deletion of personal data processed with the consent of the holder, except in the cases provided for in art. 16 of this Law;
• VII. information from public and private entities with which the controller has shared the data;
• VIII. information about the possibility of not giving consent and the consequences of the refusal;
• IX. revocation of consent, pursuant to § 5 of art. 8 of this Law.

Contato Seguro thus guarantees the transparency of the entire process, allowing the rectification and correction of data, as well as its eventual deletion. That is, you are the owner of the data.

Users are expected to act in good faith at all times. The data and information provided must be true, in addition to having been obtained lawfully.

Contato Seguro does not share, sell, lend, distribute or exchange its users' personal data or other information provided.

All data and information provided by users are used for the sole and specific purpose of investigating the complaint made. The use, therefore, is exclusively linked to the activity for which Contato Seguro is proposed.

The information is permanently maintained in the Contato Seguro database, with the exception of cases in which the complainant requests the deletion of their personal data. In this case, the user's personal data is deleted and cannot be recovered.

Information security is critical to protecting the confidential information and data that whistleblowers entrust to Contato Seguro employees and systems. Therefore, all confidential information provided by a user must be stored and transmitted in an encrypted form.

Contato Seguro does not use cookies for the registration and consultation of complaints. They are used exclusively for access statistics of the Google Analytics platform. If you have any questions, please contact us here.