The Ethics Line is a totally secure and confidential tool
The Ethics Line is a completely secure and confidential tool. The information provided by the whistleblower is received and handled by Contato Seguro, an external, independent, and specialized company in Whistleblower Channels.
Any person can report irregularities such as bullying, harassment, fraud, theft, and discrimination.
Two things you need to know:- You can make your report anonymously, that is, without having to identify yourself;
- To track the progress of your report, write down and save the protocol number that will be generated. It will not be possible to generate a new number if it is lost.
For your report to be successfully completed, you must provide as much information as possible, including the evidence that you can gather. Then, it will be possible to validate the data in your report and take the necessary measures.
Your report may be closed without a conclusive response if you are not under the duties of:
- Expose the facts according to the truth;
- Act with loyalty, kindness, and good faith;
- Do not act impulsively;
- Present the information that was requested from you to clarify the facts.
Customer Service
ATTENTION! If your report is about: complaints, suggestions, compliments, or requests for information related to the products and services provided, in these cases, you should contact the Customer Service (SAC).
Talk to Customer Service